In all cases in which other than the sold goods are delivered, by type or quantity, or a property is missing which has been previously agreed in writing by sending an email to info@aggelshoes.gr or by phone at 2671 022 238 the customer returns the products for checking and verification of the error.
The return of the product to be replaced should be made with all the documents that accompanied the product (e.g. DATA, Retailer's receipt, etc.) and its complete packaging within 10 calendar days of delivery.
The products must be in perfect condition in their original packaging and have all the labels on them. Products that have been used or washed are not returnable. In this case, the costs of the first return of the products to the company and the costs of reshipment to the customer are borne by aggelshoes.gr as long as the return method proposed by the company is followed.
If it is determined that the item has a manufacturing defect, if this is confirmed by the company that provides the guarantee of good workmanship and quality, the following applies:
The return of the product to be replaced should be made with all the documents that accompanied the product (e.g. DATA, Retailer's receipt, etc.) and its complete packaging within 10 calendar days of delivery after sending an email to info@aggelshoes.gr or by telephone at 2671 022 238.
The products must be in perfect condition in their original packaging and have all the labels on them. Products that have been used or washed are not returnable.
The return of the products will be carried out via courier. In this case, the costs of returning the products to the company and the costs of reshipment to the customer are borne by the company as long as the return method proposed by the company is followed.
After the return of the products, the defect reported by the customer is checked and then contacted to inform the customer about the results of the check. If the defect is found, replacement of the product.
In the event that the products are returned damaged or incomplete, the Online Shop has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other means to a total or partial set-off of this claim against the customer.
